These Terms and Conditions (“Terms”) govern the supply, repair, reconditioning, and fitting of engines (the “Service”) by the Company (“the Company”). By commissioning any services from the Company, the customer (“Customer”) agrees to be legally bound by these Terms.
These Terms comply with and are governed by the laws of England and Wales, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Torts (Interference with Goods) Act 1977.
1. Deposits and Payment Terms
- A 30% non-refundable deposit is required to secure your This deposit covers administrative, preparation, and scheduling costs.
- Once the deposit is paid, a service slot is allocated and preparation If the Customer fails to proceed or does not bring the vehicle, the deposit remains non-refundable.
- The remaining balance must be paid in full upon completion, prior to collection or
- All payments must be made via bank transfer into the Company’s secure business No other payment methods are accepted.
- Additional parts or labour will be quoted separately and must be paid in
- No refunds will be provided for deposits, labour, or ordered parts, as per UK law for bespoke
- By paying the deposit, the Customer confirms they have read and accepted these Terms and Conditions without coercion or pressure.
2. Remote Bookings & Distance Sales
- For remote bookings (e.g., online, phone, or email), a written quotation and service outline will be
- By paying the deposit, the Customer waives their 14-day cooling-off period under Regulation 36 of the Consumer Contracts Regulations 2013.
- Customers are responsible for delivering their vehicle to the Company unless collection has been agreed in writing (additional fees apply).
- If recovery is arranged by the Company, any payment for recovery is made directly to the recovery operator, not to the Company. The Company is not responsible for that service or its delivery.
- If the Customer chooses to use their own recovery service, that is done entirely at their discretion and
3. Quotes and Pricing
- All quotes are based on non-invasive Final pricing may change after engine dismantling and full inspection.
- Prices are subject to change based on market conditions or additional repair
- Any unforeseen parts or work must be paid for upfront before
4. Invoicing and Supplier Confidentiality
- All invoices for parts, labour, and services will be issued solely by the Customers shall not be entitled to receive, request, or inspect invoices, receipts, or purchase documentation from the Company’s suppliers.
- The Company’s suppliers are business-to-business providers and are not party to the contract between the Company and the Customer. Customers are not permitted to contact, approach, or otherwise interfere with the Company’s suppliers directly in relation to the Services provided.
- This clause is a fundamental term of the agreement and is enforceable under the laws of England and Wales, including the Contracts (Rights of Third Parties) Act 1999, which confirms that no third party (including suppliers) shall have any rights under these Terms.
5. Work Scope and Authorisation
- Unforeseen faults requiring extra labour or components will be communicated to the Customer for
- If authorisation is not received within 24 hours, the Company reserves the right to halt works and return the vehicle partially reassembled.
- If the Customer declines further work, dismantled parts will be returned in the The Company’s responsibility ends upon collection.
- Customers may request updates at any time, but the Company is not obligated to provide progress reports at regular intervals.
- If the Customer requests replacement of ancillary components (e.g., turbos, alternators, injectors), this work is not included and is subject to additional charges.
- If, upon inspection, the engine block is found to have a hole, cracking, or is otherwise in an unsalvageable condition, it will be The Company reserves the right to replace the block or any other required component with a used or reconditioned equivalent, subject to availability. All associated costs for such replacements are the sole responsibility of the Customer, and the Company accepts no liability for these additional expenses.
6. Completion Timeframes
- Most rebuilds are completed within 7–14 working days, depending on the complexity and parts
- The Company is not liable for delays caused by suppliers, third parties, or events beyond its
7. Vehicle Collection and Storage
- Vehicles must be collected within 3 working days of notification of completion or decline of further works. A £50/day storage charge will apply thereafter.
- Vehicles left for more than 15 days without communication may be sold under the Torts (Interference with Goods) Act 1977, following written notice.
8. Warranty and Limitations
- A 6-month, non-transferable warranty is provided on reconditioned engine parts and labour, commencing from the date of invoice.
- Warranty becomes void if:
- The engine is remapped or modified without written
- The vehicle is worked on or inspected by third parties without
- The Customer ignores running-in or maintenance
- Warranty claims must be submitted in writing to the Company’s official contact
- The Company does not cover breakdowns or recovery of any kind during or after the warranty period. Any such services are at the Customer’s cost.
- The Company will not be liable for recovery failures, regardless of whether recovery was arranged through the Company.
- The Company will never pay a third party to carry out any warranty-related All warranty work must be undertaken by the Company.
9. Limitation of Liability
- The Company is not liable for:
- Pre-existing or unrelated
- Consequential loss (e.g., lost earnings, breakdown costs, transport costs).
- Customer-supplied parts or
- Loss of or damage to personal belongings left in the
- Any broken pipes, hoses, nuts, bolts, clips, fittings, or other external components that were not included in the agreed scope of work, or which fail due to age, wear and tear, or corrosion.
- The Company accepts liability only for direct loss or damage proven to be caused by negligence during the period the vehicle is in its custody.
10. Customer-Supplied Parts
- The Company does not accept parts provided by Customers unless agreed
- At the Company’s discretion, ancillary components may be fitted, but the Company provides no warranty or liability for their performance or compatibility.
11. Customer Conduct
- Abusive, threatening, or aggressive behaviour will result in immediate termination of services and voiding of warranties.
- The Company reserves the right to report such behaviour to appropriate
12. Vehicle Retention & Lien
- The Company retains a legal lien on the vehicle and all parts installed until all balances, including storage fees, are paid in full.
- Vehicles will only be released upon receipt of full cleared
12A. Special Arrangements: Parts Supplied Upfront & Deferred Payment
12A.1 In certain cases, at the sole discretion of the Company, the Company may agree to supply and pay for parts and/or commence work without requiring an upfront deposit or interim payment, on the understanding that the Customer will pay the full balance on completion prior to release of the vehicle.
12A.2 In such cases, all parts, materials, and labour supplied by the Company shall remain the sole property of the Company until full and cleared payment has been received. Title and ownership in the goods shall not pass to the Customer until all sums due have been settled in full.
12A.3 For the avoidance of doubt, the Company retains a possessory lien over the Customer’s vehicle until full payment has been made. The Customer expressly acknowledges and agrees that the vehicle shall not be released, delivered, or removed from the Company’s premises by the Customer, their agents, or any third party, until the balance has been paid in full and cleared.
12A.4 The Customer further agrees that any attempt to remove the vehicle without payment shall constitute a breach of contract and trespass against the Company’s property rights in the parts supplied. The Company shall be entitled to refuse release of the vehicle and, if necessary, to seek legal remedies including but not limited to enforcement of lien, recovery of goods, and claims for damages and costs.
12A.5 No third party, including but not limited to recovery operators, finance companies, or enforcement agents, shall have the right to remove or demand release of the vehicle or fitted parts from the Company’s premises until full settlement has been made. This clause is enforceable under the Torts (Interference with Goods) Act 1977 and the common law of England and Wales relating to liens and retention of title.
13. Excluded Uses
- The warranty does not apply in the following scenarios:
- Competitive or track
- Accidents, misuse, or
- Failure to comply with provided maintenance
14. Quality Standards
- All work is performed by trained professionals using industry best
- While the Company strives for high standards, it limits its liability strictly to what is outlined in the warranty and these Terms.
15. Onsite Security
- Vehicles are stored at a secure facility, monitored by CCTV and secured with locks and
- The Company is not an insurer and does not accept liability for loss or theft unless caused by its proven negligence.
16. Force Majeure
- The Company is not liable for delays or non-performance caused by force majeure events, including natural disasters, strikes, government action, supplier failures, or pandemics.
17. Intellectual Property
- All documents, assessments, diagnostic work, and technical data created by the Company remain its intellectual property.
- Reproduction or distribution without written consent is strictly
18. Governing Law & Jurisdiction
- These Terms are governed by the laws of England and
- All disputes are subject to the exclusive jurisdiction of the courts of England and
- No third party shall have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
19. Data Protection and Privacy
- The Company processes data in accordance with the UK GDPR and the Data Protection Act
- Data collected includes: name, contact details, vehicle info, and service/payment
- Personal data is used for service provision, compliance, and warranty
- Data is not shared without consent, except where legally
- Data is retained securely and only for as long as
20. Updates to Terms & Ongoing Agreement
- These Terms are reviewed regularly and updated approximately every 3 months to reflect legal or operational changes.
- The most recent version will apply to all current and future work, and is available upon
- By engaging the Company’s services — including booking, payment, or delivery of a vehicle — the Customer agrees to be bound by the current and all future versions of these Terms and Conditions.
- This clause is enforceable under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
21. Vehicle Bodywork and Condition on Arrival
- The Customer is encouraged to inspect their vehicle before delivery and notify the Company in writing of any existing damage.
- Upon arrival, the Company will carry out a visual walkaround inspection, noting any significant bodywork damage visible at the time. Photographs may be taken for reference.
- While every effort is made to handle vehicles with care, the Company accepts no liability for minor marks, dents, or scratches that may occur during standard workshop operations or from pre-existing
conditions.
- The Company shall only be liable for significant new damage (excluding wear and tear) proven to have occurred due to negligence while the vehicle is in its direct care.
- The Company does not provide compensation for corrosion, paint fade, or damage to aged or aftermarket body components unless explicitly agreed in writing.
22. Vehicle Contents and Personal Belongings
- Customers are advised to remove all valuables and personal items before leaving the vehicle with the
- The Company will not be liable for loss, theft, or damage to any personal items left inside the vehicle during the course of its stay, unless negligence can be clearly proven.
23. Insurance Responsibility
- The Customer is responsible for maintaining insurance cover on their vehicle while it is in the Company’s possession.
- The Company does not provide insurance for customer vehicles and is not liable for damage or loss due to events outside its control, including theft, fire, or environmental damage.
24. Diagnostic Charges and Assessment Fees
- Any diagnostic or inspection charges are non-refundable and must be paid in advance unless included within a rebuild package.
- Where a Customer chooses not to proceed following a diagnosis, the vehicle will be returned in its current condition.
25. Photography and Evidence Retention
- The Company reserves the right to take photographs of the vehicle’s condition, engine components, or any faults before, during, or after work is completed.
- These may be used to resolve disputes or document warranty claims and will be retained in line with data protection requirements.
26. Customer Safety and Workshop Access
- For health and safety reasons, customers are not permitted to enter the workshop or work areas unless accompanied by a staff member and with express permission.
- The Company complies with relevant workplace safety regulations to ensure a secure environment for all personnel and visitors.
27. Communication Expectations
- The Company commits to courteous, respectful communication with all
- Customers are encouraged to raise concerns promptly so issues can be addressed
- All official communications must be made in writing to the Company’s designated email or postal
- This clause is enforceable under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
